Support Engineer

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  • Work area(s)
Technology & Engineering
  • Employment type
Permanent Full-Time
  • Location(s)
Shah Alam, Selangor

About Us:

Evoloper Sdn. Bhd. is a research & development company, incorporated in July 2015. We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries.

Role and Responsibilities:

  • Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
  • Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time).
  • Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
  • Maintain a professional and positive attitude to provide the best experience for the customers.
  • Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
  • Collect and analyze customer feedback and identify area of improvement.
  • Participate in continuous improvement initiatives.

Candidate Requirements:

  • Candidate must possess at least a Diploma or Bachelor’s Degree in Business, Communication or equivalent.

  • 1-3 years of customer service experience, preferably in a software or tech-related industry.

  • Excellent communication skills via phone, email and chat message.

  • Strong problem-solving abilities and attention to detail.

  • Strong multi-tasking and organizational skills.

  • Able to manage high volumes of customer interactions while remaining composed under pressure.

  • Advanced proficiency in Microsoft Word, Excel and PowerPoint, with particular expertise in Excel.

  • Fluency in Mandarin is preferred for candidates as the role involves interactions with Mandarin-speaking clients.

  • Eager to learn and grow with the company.

  • Immediate availability will be given strong consideration.

  • Fresh graduates are welcome to apply.

Benefits & Others:

💵 Competitive salary package

  • Attractive compensation aligned with industry standards and your experience.

💊 Medical, dental & optical coverage

  • Comprehensive health benefits to keep you well.

💰 Performance bonus

  • Be rewarded for your contributions with regular performance-based bonuses.

⏰ Flexible working hours

  • Enjoy work-life balance with adjustable start and end times.

👨‍🏫 Training and development programs

  • Grow with us through continuous learning and career development support.

🍪 Unlimited pantry supply

  • Stay energized with free snacks, drinks, and coffee all day.

🎾 Monthly outings

  • Bond with your teammates through fun, company-sponsored outings every month.

🚅 Easily accessible by public transport (LRT/KTM)

  • Convenient office location within walking distance of LRT/KTM stations.

Application form

To create a new online application account, enter your personal details below. Your e-mail address should be readily accessible since our main method of contact with you will be via e-mail.